Our client is data integration startup that helps users move data from various business apps with ease. They recently received a $2 million funding and are poised to capture the market. As a part of this expansion, they are currently looking for a Technical Writer with an exceptional portfolio.
The details of the role are below:
The Opportunity:
We’re looking for a product content writer. You would be an expert in our product and write content that makes our product clear, easy, and delightful for our customers in North America, UK, and Australia. If you love technology (software) and eat, sleep, and breathe writing, keep reading...
You will be the proud owner of the entire product and technical content and including Knowledge Base articles, Help Instructions, Contextual messaging etc. You would lead and be responsible to make our documentation the best in the business. This role requires you to be very hands-on with the product and regularly interact with internal teams like Product Management, Engineering and customer success teams.
Responsibilities:
-
lead an ongoing process of continuously improving our entire knowledge base.
-
create, clean up, or rewrite our technical knowledge base, support articles, contextual help etc.
-
analyze technical support conversations (customer emails, support tickets, and live chats) and suggest if the documentation needs any changes to help customers find answers better and faster
-
work with the tech support and customer success teams to refine the product documentation based on customer feedback.
-
work with the product management and engineering teams to understand the product use cases and also to verify the accuracy of the technical content produced.
-
work with the UI / UX team to write concise and crisp contextual help information in the product to make it easier to use.
-
create simple and lucid “how to” guides - could be textual articles, visual data or explainer videos.
Ideal Candidate will:
-
skills and technical depth to write clear, accurate, and useful technical documents and online content for our customers.
-
ability to explain a complex concept or technical information in an easily digestible content for a wide variety of audiences.
-
3+ years of experience working as a technical writer or documentation specialist. (That said, we also care about potential. If you don’t have the years, tell us about the impact you created)
-
ability to self-manage and work on your own initiative, including seeking input and critique from others.
-
ability to work on several projects concurrently and juggle competing priorities when necessary.
Desired Skills:
-
Basic HTML and CSS skills
-
(Bonus) Familiarity with CMS, support softwares, documenting user interfaces etc
|
