Overall Role Objective:

To provide the skills to handle the processing of tasks generated by PRN’s Operations

Job Purpose:

• Processing, proofing and distributing copy to domestic and international circuits via wire, Newswire for Journalists web service, Internet, fax and email, ensuring a timely and accurate transmission.

• Quality checking all orders and distributions to guarantee a high standard of service delivery.

• Account managing the successful completion of  orders

• Providing clients with an excellent service that exceeds their expectations and is in line with corporate strategy.

• Adhering to all departmental Standard Operating Procedures at all times. 

• Providing a high standard of ROI reporting to add value to PRN’s products.

Key Result Areas:

 1. Distribution:

• Output clients’ copy in timely fashion

• Ensure accurate distribution to correct circuit at specified time

• Monitor and chase return of requested translations for onward distribution

• Ensure that all information uploaded to Newswire for Journalists is uploaded with relevant industry, subject and geography coding

• Upload graphics and linked documents onto Newswire for Journalists, and the Newswire websites

2. Editorial:

• Ensure accuracy, attribution and acceptability of clients’ copy

• Ensure regulatory headline and content accuracy of clients’ copy

• Assist with formatting or document conversion queries

 3. Client Relations

• Promote a client-focused culture at all times

• Instigate initiatives and processes to build, develop and maintain excellent business relationships

• Understand clients’ needs and objectives

• Attend meetings and social evenings with clients where necessary

• Act as initial contact and take responsibility for all client queries and complaints. Follow standard escalation procedures at all times

• Maintain an excellent knowledge of all Newswire products and services.

• Liaise with Secondary Information Providers (SIPs) to ensure accurate and expedient transmission

• Liase with regulatory bodies

• Provide consultative service - advise clients on available and appropriate circuits

• Provide editorial advice to maximise potential ‘pick-up’ of press release copy

• Maintain and develop relations with internal clients to achieve excellent service delivery

 4.Quality and Administration:

• Ensure all jobs are assigned, distributed and fulfilled correctly

• Ensure all jobs and related correspondence/activities are accurately logged in the workflow management system

• Focus on quality standards and timelines to achieve team targets and objectives, and to maintain high visibility for the team within the company

• Maintain company websites ensuring incoming service feeds are accurately mapped

5 Client/Affiliate Liaison 

• Liaise between translation agencies and client to ensure customer satisfaction with translation service

• Advise on distribution receipt and clear times

• Look for any up-selling opportunities

• Liaise with affiliates to ensure accurate and expedient transmission

• Provide consultative service - advise clients on available and appropriate circuits

• Maintain and develop relations with internal clients to achieve excellent service delivery

6.Competencies, Attributes, Knowledge:

• Experience in an editorial/proof-reading role

• Excellent inter-personal skills with all levels of company personnel and clients

• Ability to closely follow all policies and procedures

• Good team player. Self-motivated, disciplined and able to remain corporately focused

• Have the energy and drive to work under pressure to hit tight targets

• Excellent organisation and time-management skills with a high attention to detail

• Flexibility around team shift patterns

• An excellent standard of spoken, written and reading English

• At least one other Indian language written and oral other than Hindi, is also considered highly desirable

• Well presented and businesslike

• High level of ability on communicating verbally with clients

Would be interested kindly share your updated profile and CTC details