Our client is data integration company that helps users move data from various business apps with ease. They recently received a $2 million funding and are poised to capture the market. As a part of this expansion, they are currently looking for a Customer Success Associate with an exceptional portfolio.
What is the role?
When it’s about Customer Success, we hold ourselves to a high standard. In fact, one of our company values is to create a WoW experience for our customers and we are constantly measuring ourselves on it. The goal of our Customer Success team is to Delight (not just satisfy) our customers as often and creatively as possible.
To delight our customers, we need to keep getting better everyday - that's where you come in! We are looking for a customer success associate who proactively ensures that our customers realize value using our product. As a CS associate, you are responsible for the entire lifecycle of the customer - starting from the day one of free trial signup. You stick with them at every step of the way to ensure they get the most value from the product. You will build value-based customer relations.
You’re a great match if you:
love helping and working with customers all day along
take pride if customers realized the value of a product
enjoy acting as a team player between multiple functions like business, product, and customer relations.
What will you do in this job?
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Become a our client product expert so that you can teach our customers on the value and usage of each part of the our client product. You will also apply your domain (functional) expertise to discuss best practices with customers.
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Ensure that more customers are using our product often and deep
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Take care of our free trial customers during their initial engagement (first 60-90 days of signing up) and give them an awesomeexperience so that they get converted into paid customers.
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Control Churn, Retain our paid customers and ensure that they are continuously realizing the product value.
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Improve customer health score overall - NPS scores, 1st app experiences, customer testimonials etc.
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Learn from customers on a continuous basis and get feedback about the product and the CS experience
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Collaborate with Product management team to enhance the product
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Track and Maintain data in CRM and other internal tools / dashboards
What skills do you need?
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A true passion to help and serve customers. Happy to talk to customers all day long.
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1-3 years prior experience in customer success or client success teams in the software industry
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You’re a self-starter. No one needs to push you or manage you. You take charge and deliver.
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Superb presentation skills - both written and verbal
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You have a natural curiosity about technology and it doesn’t intimidate you
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Patient ; well organised ; a good listener and a teacher
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Detail-oriented, extremely well organized, able to juggle many tasks – Sales call in the morning, Customer Onboarding in the afternoon, number crunching at 4pm, customer development interview in the evening etc.
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