Designation: Branch Head/Community Maven (Client Servicing)
Location:Bangalore, India
Experience- 4-6 yrs
About the client
Our client is a social media agency that specialises in helping brands use social media to engage with their consumers effectively and create awareness in online platforms. Located in Mumbai, India, we help brands create word-of-mouth in the virtual world – both online and mobile. Our client helps companies manage their reputations online.
Windchimes has developed and executed social media strategies for brands and companies like HUL, Kaya Skin Clinic, Red Bull India, Sula Vineyards, Marico, Bajaj Allianz, Femina, Zodiac, NDTV Imagine, ITC’s Vivel, Maybelline & SolidWorks amongst others. For more information do visit
About the Role:
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Will lead the sector specific servicing team for timely & successful delivery of projects
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Will lead relationship management with clients and be directly responsible for strategy & planning and timely & successful execution of projects
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Will report to Head Maven – Client Servicing
Responsibilities:
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Leading & Managing Servicing Team:
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Lead a team of Associate Mavens to successfully plan and execute client campaigns
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Plan and come up with creative avenues for project execution; self-seeding & supervising seeding by team across social media platforms
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Ensuring creation of interesting & engaging content (Articles, Snippets, Contests, Polls, Quizzes, etc) for project execution
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Planning development of tools (videos, applications, etc) for client projects; ensuring timely creation & delivery
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Ensuring timely reporting to clients on projects
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Heading quarterly & End-of-Project reviews; ensuring timely payments
Influencer Engagement & Community Maintenance:
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Identifying relevant sector-related online influencers – bloggers, community owners, etc
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Developing & Maintaining relationships with influencers
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Representing Windchimes at relevant industry events - bar camps, twitter meets, etc
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Creating and owning sector-relevant communities on social networking sites; increasing traffic to communities and responsible for overall health of communities
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Coordinating with team to ensure participation on communities
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Participating in community-related social media platforms
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Contributing to the Windchimes-created communities & participating in online discussions on behalf of the organisation
Others:
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Ensuring updation & regular maintenance of sector specific media universe including details on social media platforms, influencers, key sites, etc.
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Training team and keeping them up-to-date on latest developments in social media
Requirements:
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Excellent leadership skills and ability to handle a team
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Strong interpersonal skills
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Bachelors / Masters Degree (desirable in Mass Communications)
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Four to five years of experience as Social Media Expert with a Social Media/Digital Media agency or in a Communications department in an organization
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Good communication & writing skills
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Basic knowledge of Internet & Mobile applications; presence in social media platforms like Facebook, Twitter and Linked in amongst others
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Experience in handling a specific category/categories
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