Our client: is the premier global provider of multimedia platforms that enable marketers, corporate communicators, sustainability officers, public affairs and investor relations officers to leverage content to engage with all their key audiences
Designation: Desktop Support Technician
Location: Bangalore
Experience: 3+ yrs
Shift hours: 9AM – 5:30PM
Job Purpose: The Desktop Support Technician is responsible for receiving, tracking, documenting, resolving or escalating all internal or external customer identified application and hardware issues
Primary Responsibilities:
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Provide first and second level application and hardware support to internal users and external clients
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Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems.
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Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
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Maintain and enhance performance of all new and existing software and applications across the organization.
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Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
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Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
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Manage the resolution of a trouble ticket from start to finish. Escalate to third level support as required.
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Perform preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software, and so on.
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Participate in the development and deployment of desktop management standards.
Knowledge & Experience:
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Knowledge of multiple operating systems, Microsoft Office applications and web browser tools.
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Understanding of LAN & WAN network topologies and practices.
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Familiarity with Macintosh.
Qualifications:
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University/college degree or equivalent industry training in a related area.
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Hands-on system administration experience in an enterprise environment.
Personal Attributes:
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Strong customer service orientation.
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Experience working in a team-oriented, collaborative environment
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Highly self-motivated and directed.
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Ability to balance and shift priorities and deadlines in a fast-paced, demanding environment.
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Strong written and oral communication skills.
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Strong interpersonal skills.
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Ability to present ideas in user-friendly language.
Work Environment:
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Participate in on-call/standby rotation as required.
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Carry a company mobile phone as required.
If interested, please share your updated profile along with CTC details
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