Job Description

Our Client is a leading global travel and destination management services company

Position – Branch in Charge (BIC)

• Responsible to achieve daily / weekly / monthly targets as specified by the BM.

• Ensure PCP – Pre Counseling Preparedness

• Maintain & follow grooming standards as specified in the SOP Manual.

• Adhere to Enquiry Management & Booking Process as specified in the SOP Manual.

• Responsible to handle enquiries through - Walkin, Telephonic, Email, City PSA & Travel Agents.

• Ensure that customer is provided with complete details pertaining to the product & cost.

• Responsible for relationship building and servicing the city PSA & TAs.

• To maintain query turn around time as per SOP

• Initiate telesales calls for follow ups & closure of sales bookings

• Responsible to coordinate with service team for post sale process.

• Maintain Daily Sales Report